Delete your Synciva account
Last updated: 10 October 2026
You can delete your Synciva account and the personal information linked to it at any time, in the app or by email. You don't need the app installed to ask by email.
In the app
- Open Synciva and sign in.
- Go to Profile and tap Delete account.
- Enter your password and confirm. Your account is deleted straight away.
By email
- Email synciva@gmail.com from the email address you use to sign in to Synciva, so we know the request is from you.
- Use the subject
Delete my Synciva account. - Tell us which club you belong to (for example, SKLPC CC).
We'll confirm we've received your request, and we'll delete your account within 30 days. We'll email you when it's done. If you can't email from your sign-in address, or you can't sign in to the app (for example, you've forgotten your password), contact us anyway and we'll ask you to confirm it's you in another way.
What we delete
- Your Synciva account: your name, email address, password and sign-in access.
- Your profile details: phone number and date of birth.
- Your club and team memberships, and your role.
- Your availability responses and any notes you added to events.
Once your account is deleted, you can't sign in to Synciva with it, and this can't be undone. If you want to use Synciva again later, you'll need to create a new account, and your club will need to approve it.
What we keep, and for how long
- Technical logs (such as the requests the app made and any errors) are deleted automatically within 90 days. They aren't used to identify you.
- Your club's member list is managed by your club. If you also want your name and email removed from it, say so in your email and we'll remove them, or ask your club administrator.
- We only keep anything else if the law requires us to, and only for as long as it requires.
Deleting some information without deleting your account
You can remove your phone number and date of birth yourself at any time, in the app under Profile. To ask us to delete any other information without closing your account, email synciva@gmail.com and tell us what you'd like removed.
More information
Our privacy policy explains what information Synciva collects, how it's used, and your other rights.